NEWS
5-13-2020
A Statement About Cookies Drops and Online Ordering
We recognize there were issues with the last Cookies drop and we want to make sure all future drops go smoothly. Higher Grade Downtown Recreational is currently offering online ordering only. Please do not line up outside of our store, on the morning of drops, and expect to be let
inside to shop.
You must place your order online and wait for a call or text from a budtender before coming to the store to pick up. You must already be in our system in order to shop online. If you have never shopped at Higher Grade Recreational before, please send an email to
with your FULL NAME, PHONE NUMBER, EMAIL, & DATE OF BIRTH, preferably before Friday drops.
Please understand that Fridays are normally very busy, and Cookies drops will make us even busier. Expect longer wait times for order
fulfillment and communication regarding pickups. We do not open until 11 a.m., however Cookies products will become available for online ordering at 9 a.m. Cookies Pricing Menus, and additional information about our online ordering platform can be find on our website at highergradeco.com
4-4-2020
We now have online ordering platforms for all three Higher Grade locations. Please refer to each store’s specific page for information on placing an order and links to our online stores.
For Higher Grade Recreational Downtown at 1269 Elati St.
please visit
https://www.highergradeco.com/online-ordering-recreational
For Higher Grade Medical Highlands at 3111 W 38th Ave.
please visit
https://www.highergradeco.com/online-ordering-highlands
For Higher Grade Medical Cherry Hills at 3480 S. Galena St.
please visit
https://www.highergradeco.com/online-ordering-cherryhills
Thank you for your continued support and patience as we navigate these unprecedented times. Our goal is and has always been to provide Denver with the finest cannabis and cannabis products possible, in a fun and welcoming environment. We hope that online ordering will help make the entire shopping process easier and safer as we weather the social distancing storm.
3-18-2020
Pre-Order Shopping Policy for Higher Grade Dispensaries
Dear Higher Grade customers and patients,
As we try to adapt to our current reality with COVID-19, we must all make changes to our daily lives. In this spirit, Higher Grade is changing the way we serve cannabis to our community.
We are temporarily suspending walk-in business and moving completely to a pre-order model. This decision was made to protect our staff, our customers, and the community of Denver. We ask for your patience in this transition, especially with our in store personnel, as they are bravely working hard to provide you with cannabis in a very difficult time. Of course major changes like this come with hiccups, however we believe the benefits to our community will outweigh the challenges. If you are having a hard time with these changes, please spare our staff your frustration - we would be glad to hear your feedback at support@highergradecolorado.com. Please do not shop with us if you are sick, have been around anyone who is sick, or if you are choosing not to participate in social distancing.
Ordering Process
We are working on an e-commerce site that will reflect our live inventory and we hope to have that up and running very soon. As of 9:00 a.m. 3/19/20 we will only be accepting call-ahead phone orders at all three locations. WE WILL NOT ACCEPT ANY WALK-INS. When you call, the receptionist will take your phone number and a budtender will call you back in the order your call was received. We will take your order, provide you with a quote and an estimated time of fulfillment, and give you an additional call when it is ready for pickup .Please visit our website www.highergradeco.com or our weedmaps at https://weedmaps.com/dispensaries/higher-grade for our most up to date menu information. If you want to modify your order once you arrive at the store for pickup, you will be asked to come back at a later time for fulfillment. We are sorry but we are not able to take on new Medical patients at this time.
Shopping Protocol
Store activity will be strictly limited to one customer checking in and one customer picking up their order at any given time. Upon arrival at the store, please head to the front desk and check in with the Higher Grade employee. If there is someone currently checking in, please wait outside until you see them exit the check in area. Once it is your turn, we would ask you to have your ID out. Our staff member will add you to the queue, take down your phone number, give you an estimated wait time. We kindly and strongly ask you to practice social distancing when outside waiting. If your expected wait is longer than 10 minutes, we would suggest you return to your car, walk around the neighborhood or find a quiet place to relax until your estimated pick up time. If you are not practicing social distancing on Higher Grade property, you will be asked to comply. What you do outside of our property is your decision, but we ask you to be smart and responsible.
The ATMs will be available upon check in if needed, but use of the ATMs will slow the process for everyone and create more exposure. Coming prepared with cash is greatly encouraged and appreciated.
Once the current customer completes their transaction and exits the store, the front desk employee will go outside, and inform the next customer that it is their time to pick up their product.
We will be sanitizing the station and our gloves between each transaction. If you feel the urge to cough or sneeze, please distance yourself as much as possible and cover your face.
Your transaction will be conducted as quickly as possible, ideally 2-3 minutes, to minimize risk to all parties. Please do not ask to add additional products or attempt to change your order when checking out. Please present your ID an additional time and then your payment. Please understand that we are trying to conduct all transactions as quickly as possible.
We suggest that you double check your order before you head home. We strive for zero mistakes, but can’t guarantee that will happen. If you happen to have a missing or incorrect item, please inform the front desk employee and they will let you know what happens next.
Particularly at our 38th Ave location, where there is no fully separate waiting room, be aware that we will be checking in new arrivals while transactions occur at the budtending counter. If you are checking in, using the ATM, or exiting the store please be mindful and keep as much space as possible between yourself and any other patrons.
If you are one of our Medical patients and you are immunocompromised and/or elderly, please email us at support@highergradecolorado.com and we can set up an appointment for one-on-one pick up. Please only use this request if it’s necessary! We have very limited time slots for these appointments and want to ensure those who need this service are able to get it. We expect this process to evolve as we see what works and what doesn’t, and as we adjust to any future public health requirements. We thank you all for your continued patronage and understanding in these trying times. Our goal is to support our Higher Grade community in the safest way possible, and we will do so as long as we are able. Thank you and be well!
Downtown Recreational
1269 Elati St, Denver, CO 80204
OPEN 8am-9:45pm M-Sun
(303) 993-4547
Highlands Medical
3111 W 38th Ave, Denver, CO 80211
Hours: 9am-9pm Mon-Sat
11am-5pm Sunday
(303) 955-0186
Cherry Hills Medical
3480 S Galena St, Denver, CO 80231
M-Sat: 9am - 9pm
Sunday: 11am - 5pm
(720) 350-4071
3-16-2020
Dear beloved Higher Grade community, we want you to know we are making our best efforts to respond to the rapidly changing environment the coronavirus pandemic is creating. We will be temporarily closing our three locations tomorrow in order to deep clean our stores, and prepare our staff and inventory to transition to an online ordering system. We will reopen when this transition is finalized, hopefully Wednesday. Our goal is to make your shopping experience as seamless as possible, without sacrificing the safety of you or our staff. We kindly ask that you please bear with us during this transition, knowing that Higher Grade’s ultimate goal is to continue to provide you with cannabis while maintaining the utmost health and safety practices. We will provide you with more updates as they are available via social media and our website. Stay tuned, thank you, and we love you.
3-13-2020
Higher Grade Coronavirus 2019 (COVID-19) Safety Statement:
In light of the declaration of a global COVID-19 pandemic, we are taking extra precautions to keep our community of customers and staff safe and healthy. Beginning March 3/12/20 we are temporarily disallowing the handling and smelling of our deli-style flower jars by customers and patients and will instead provide a smaller sample of each strain to be observed and smelled, that will be regularly replaced. Because of the therapeutic nature of cannabis, we regularly serve patrons with compromised immune systems and other health issues. In recognizing this, we have asked our staff to be extra vigilant in personal hygiene practices, cleaning and sanitizing our stores, as well as requiring ANYONE displaying ANY signs of illness to stay home from work. We encourage our customers and patients to also regularly
wash their hands and stay at home if not feeling well. If you believe for any reason you may have come in contact with COVID-19 or someone who has been exposed, we kindly ask you to refrain from visiting our stores until sure of your health. If you are diagnosed with COVID-19 within 14 days of shopping at any of our locations, we ask that you contact the store to inform us. The safety of our entire Higher Grade community is of utmost importance, and we appreciate your participation in our health and wellness efforts.
Please refer to the CDC website for the most up to date information concerning the
COVID-19 pandemic.
https://www.cdc.gov/coronavirus/2019-nCoV/index.html
